About Us
Frequently Asked Questions
Here are answers to common questions that can be difficult to resolve without a little help. If you don't see the answer to your specific question here, you might want to look through the rest of the help pages. And if all else fails, feel free to contact us at support@iGuard.org.
Getting Started
Setting Up Your Profile
Other Questions
Getting Started
Why do I need to set up a profile and provide personal information?
Since your age, sex, race, medications and conditions can all affect your safety, this information is needed to generate personalized iGuard.org Drug Safety Alerts and Risk Ratings for you.
Can I use the iGuard.org website without setting up a profile?
You can use the iGuard.org website without setting up a profile to view general information about different medications. Without setting up a profile however, you will not be able to get more detailed feedback from the iGuard community or receive our Safety Alerts and Risk Ratings.
Why is my email address required?
Your email address is an easily remembered way to access your iGuard.org profile. Because our Safety Alerts and Risk Ratings are distributed by email, we need this information so we can communicate with you.
How can I set up a profile for a loved one?
Many families share email addresses. To create more than one registration using the same email address, simply end the email address with an asterisk ('*') and a short nickname for each user (e.g. shared@example.com*Bob, shared@example.com*Mary ). All email communications from iGuard.org will have the nickname listed in their subject line so you know who they apply to.
Setting Up Your Profile
How do I enter the names of my drugs?
Enter the first few letters of your drug's brand name or chemical name and select your drug from a drop down list of products. It may take a few seconds after you start typing for the list to appear.
My drug isn't in the list, what do I do?
Please double check the spelling of the drug name and try again because all prescription products have been loaded into the system. If you still don't see the name of your drug, please email us at support@iGuard.org.
I entered all my drugs, pressed save and they all disappeared. What do I do?
This most likely happened because the drug name was not entered correctly. Please remember to not enter any type of dosages. Type in the first few letters of your drug name and you will see a drop down list and you can select a drug from there.
Why am I being asked for my doctor's details?
We strongly recommend that your doctor receives a copy of your iGuard.org safety alerts so that you and your doctor can have the same information to use in discussion about your treatment plans. If you would like your doctor to get this information, you will need to identify them through the drop down list.
What if my doctor isn't included in the list?
Please send an email to support@iGuard.org.
Why should I agree to be informed of research and medical education opportunities?
If you want to support other safety research initiatives, want to learn more about your health or want to hear about special offers that may be of interest to you, iGuard.org will–from time to time–inform you of relevant programs and will identify the type of organization sponsoring the program. The content of these programs will vary widely, but could include: information that is specific to managing your condition, market research opportunities to feed back about your drug experience, or more in-depth safety monitoring programs. You will have the opportunity to participate or decline participation in any program introduced to you. In general, most custom programs involve an honorarium to compensate you for your time.
Where is my verification email?
You should receive your verification email immediately. If you haven't received a verification email, please check to make sure your email address is spelled correctly (you can check in your settings).
Sometimes verification and password assistance emails get lost in spam folders and other junk-mail traps. Please check these and try requesting another email. If that doesn't help, ask your email provider whether they might be filtering it out on their end.
If you need another verification email sent to you, login to the web site and click where it reads: 'If you need another email sent to you, click here.
If all else fails, please send an email to support@iGuard.org.
Other Questions
How do I change my email address?
You need to log in to your iGuard profile in order to change your email address. Once you are logged in, there will be a tab that says, "Change Email Address." Click on this tab and you will be able to enter your new email address.
I've forgotten my password. Can you reset it?
iGuard.org can't, but you can request a link in your e-mail to change your password. The link will only last for a few hours so make sure you reset your password as quickly as possible after you have made your request.
I requested a new password but I can't find the link in my e-mail. What should I do?
Check your spam/junk folder. The title of the email will be, "Temporary password details". If it has been more than a few minutes and you still can't find the e-mail contact support.
The iGuard.org website doesn't look right
To view the iGuard.org site, you must have a current version of one of the following Internet browsers: Internet Explorer, Firefox, Opera or Safari. You must also ensure that Javascript, cookies and cascading style sheets are enabled. If you are not able to view the website please consider updating your browser.
How do I cancel/remove my iGuard.org profile?
Unsubscribe, and please let us know why you're unsubscribing so we can improve our service for others.
What are iGuard's Terms and Conditions?
How can I add a link to iGuard.org on my website?
Simply link to http://www.iGuard.org to offer your visitors the chance to get informed, stay informed, and share feedback about their medications.
Is iGuard.org really free? How is this possible?
Our internet-based service is efficiently structured to provide information to patients at a very low cost. Operation of the program will be funded by fees from execution of customized patient support programs and drug safety research.
Are drug companies behind iGuard.org?
No. iGuard.org is not affiliated with any drug company. We will, from time to time, work with public and private organizations–including drug companies–to further drug safety research.
Why don't I receive any e-mail from iGuard.org?
It's possible that iGuard is being blocked by your spam filter. In this case any e-mail you received recently will be in your e-mail's spam folder. To prevent this from happening in the future, add admin@iguard.org to your contacts, address book, or safe senders list.
I would like medical advice about my condition...
iGuard is not intended to be a substitute for professional medical advice. iGuard cannot and does not take into consideration every possible interaction or account for individual responses to medicine. Different individuals may respond to medication in different ways. The absence of a warning for a given drug or drug combination in no way should be construed to indicate that the drug or drug combination is safe, effective, or appropriate for any given patient. Always seek the advice of a qualified health provider with any questions you may have before making any changes to your treatment.
